How we work

 

What to expect from First Line IT

Our aim is to help our clients develop their own businesses and achieve their goals through the improvement of, and investment in, their IT systems matched to their budgets.

To achieve our goal we have put together a range of managed services and support packages that are expert, responsive, transparent, and fair.

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Our clients say…

“Whenever I have a question I can ask someone at First Line, and it’s reassuring to feel I have that knowledge behind me

Barklay Saunders
Deadline Dispatch

it support team

 

Expert

Our business is built on solid technical excellence. We are qualified as a Microsoft Certified Partner, which is a guarantee of the quality of our work and the standard of training of our staff.

As well as having many years of experience of supporting Microsoft networks from in-house servers to hosted and cloud solutions, our team are constantly expanding their professional qualifications.

Responsive

We believe strongly that our technical knowledge must be backed up by excellent customer service.

As a small company, we are able to deliver a service that is personal, flexible, and responsive. We don’t have a ‘one size fits all’ approach, but instead offer customised business advice, consultancy and guidance that suits you and your business.

Transparent

Our aim is to be open and straightforward in all our conversations and transactions even when it’s difficult.

We will always explain in plain English what we are planning to do and what we have done to resolve your problems.

We work to Service Level Agreements and use Footprints, a web-based service management application, to keep track of your issues professionally. We can provide customer access to the system so that you can track and monitor our progress.

Fair

Our philosophy when structuring our pricing and services is simply to give a fair deal to each and every client.

We guarantee that:

  • You will pay only for the services that you use
  • You will receive our best attention whenever you contact us, whatever you’re paying
  • You will never have a bill from us that you don’t expect
it support technician

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