The First Line Blog

News, opinion and comments from the First Line team

New chat feature makes it even easier to contact us

Posted on April 27, 2017 by Paul Ajao

We’re always on the end of a phone or an email link – but there’s now another way to contact us for technical help or advice, or to set up a meeting. We have installed a ‘Chat’ feature on our website that will ...

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Protect yourself and your business against smishing

Posted on April 18, 2017 by Paul Ajao

The latest cyber-scam to hit the headlines is smishing, in which fraudsters gain access to your electronic banking details through a text message that appears to come from your bank. The reason it is in the news is that ...

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Advice to Apple users: change and strengthen your passwords

Posted on March 24, 2017 by Paul Ajao

A hacker or group of hackers calling themselves ‘Turkish Crime Family’ are claiming to be able to hold technology giant Apple to ransom – threatening to wipe millions of iPhones and iPads of all their data unless A...

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Is Office 365 the only way? (Part two)

Posted on March 6, 2017 by Paul Ajao

Working with an IT support company and looking further than Microsoft may help with problems around data sharing, flexibility and control

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Is Office 365 the only way? (Part one)

Posted on March 6, 2017 by Paul Ajao

Office 365 has fundamentally changed the market for small business IT – but don’t be trapped into thinking it’s the only option.

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Don’t fall prey to ransomware

Posted on February 17, 2017 by Paul Ajao

At First Line IT we have seen an increasing number of ransomware attacks on our clients over the past 18 months. Each attack was devastating to the individual company involved at the time although in all but one case we ...

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What is IT Support?

Posted on February 8, 2017 by Paul Ajao

IT support covers a range of a range of services that help you and your staff deal with day-to-day technical problems and keep your IT systems working.

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Tailoring Office 365 to fit

Posted on August 3, 2016 by Ned Wells

Even software that has been designed for small businesses doesn’t just plug in and play. You have to make it work for you, as online marketing company Zanzi Digital found out.

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Fast, flexible, and cheap: VOIP works for Deadline Despatch

Posted on July 4, 2016 by Ned Wells

Deadline Despatch’s business is all about rapid response and express delivery. Customers want to pick up the phone and book a courier – with no protracted conversations and certainly no

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The engineers moved in two by two, hurrah!

Posted on May 17, 2016 by Ned Wells

First Line were bursting out of the Howard Street offices where they had been based for over ten years. They needed space to seat a growing number of IT engineers; space to accommodate its burgeoning

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