The First Line Blog

News, opinion and comments from the First Line team

Upgrade will make our service clearer to customers

Posted on June 20, 2017 by Caroline Scotter Mainprize

In the interests of transparency we have to admit that our upgrade to Footprints, our service desk software, didn’t go quite as smoothly as planned. It turned out to be a fairly major transition, rather than the increm...

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Microsoft Surface brings style to office computing

Posted on June 7, 2017 by Caroline Scotter Mainprize

Could the cool but business-like tablet/laptop see off the BYOD enthusiasts? With the explosion of mobile technology and the ubiquity of wifi access in homes around the country, business technology has become increasing...

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Could a Windows phone solve the problem of blurred lines between home and work?

Posted on May 15, 2017 by Caroline Scotter Mainprize

Everyone at First Line IT knows about John Crozier’s attachment to his Windows phone. If you watch him at work, you can see why he loves it. The integration with Microsoft’s products is seamless, meaning that he can ...

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New chat feature makes it even easier to contact us

Posted on April 27, 2017 by Caroline Scotter Mainprize

We’re always on the end of a phone or an email link – but there’s now another way to contact us for technical help or advice, or to set up a meeting. We have installed a ‘Chat’ feature on our website that will ...

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Protect yourself and your business against smishing

Posted on April 18, 2017 by Caroline Scotter Mainprize

The latest cyber-scam to hit the headlines is smishing, in which fraudsters gain access to your electronic banking details through a text message that appears to come from your bank. The reason it is in the news is that ...

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Advice to Apple users: change and strengthen your passwords

Posted on March 24, 2017 by Caroline Scotter Mainprize

A hacker or group of hackers calling themselves ‘Turkish Crime Family’ are claiming to be able to hold technology giant Apple to ransom – threatening to wipe millions of iPhones and iPads of all their data unless A...

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Is Office 365 the only way? (Part two)

Posted on March 6, 2017 by Caroline Scotter Mainprize

Working with an IT support company and looking further than Microsoft may help with problems around data sharing, flexibility and control

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Is Office 365 the only way? (Part one)

Posted on March 6, 2017 by Caroline Scotter Mainprize

Office 365 has fundamentally changed the market for small business IT – but don’t be trapped into thinking it’s the only option.

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Don’t fall prey to ransomware

Posted on February 17, 2017 by Caroline Scotter Mainprize

At First Line IT we have seen an increasing number of ransomware attacks on our clients over the past 18 months. Each attack was devastating to the individual company involved at the time although in all but one case we ...

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What is IT Support?

Posted on February 8, 2017 by Caroline Scotter Mainprize

IT support covers a range of a range of services that help you and your staff deal with day-to-day technical problems and keep your IT systems working.

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