Author Archives: Ned Wells

About Ned Wells

Ned is an SEO consultant and Managing Director of Cicada, an Oxford-based online marketing business. He blogs about general developments in the world of IT support as well as digital marketing and SEO.

10 magic tips to keep your computer running smoothly

Tips-computer-running-smoothly

We’re running a piece in this month’s In Business magazine from the Oxford Times. Called ’10 magic tips to keep your computer running smoothly’ it offers five things to do regularly to keep your computer happy, and five things to …

Christmas opening hours 2012

christmas-opening-hours-2012

All of us at First Line would like to wish you and your colleagues a very merry Christmas and a happy New Year. Our offices will be closed from 4pm on Friday 21st December until 8am on Wednesday 2nd January. …

Keep your PC in good working order, part four: Windows Update

windows-update-computer-smooth-working

The main thing you need to know about Windows Update and Microsoft Update is that updates are frequently being made for the important programes on your computer. Things like the Windows Operating System and your Internet Explorer web browser. I …

Five ways to keep your PC in good working order: part three

internet-history-clear

In this third installation on how to keep your PC in good working order, we look at how to clear the history in Internet Explorer. Now why would I want to do that? Each time you visit a website, the …

Five ways to keep your PC in good working order: part two

disk-defragment

In last week’s post on keeping your PC in good working order, we showed you how to Empty the Recycle Bin on your PC’s desktop, and how to empty the Deleted Items folder in Microsoft Outlook. This week we’re taking …

Five ways to keep your PC in good working order: part one

keep-computer-running-smoothly

First Line’s customers often ask our engineers for simple advice on how to keep their computers and other systems running smoothly. We thought this would make a helpful blog post but it turned into such a monster, we’ve divided it …

WE’RE HIRING. Are you an IT support engineer, or would you like to be?

it-support-engineer

Yes, we’re hiring again. If you’re an experienced IT support engineer and you fancy a new challenge, check out the job description here. If you’re not experienced and you fancy getting trained up in a busy, growing IT support company, check …

What happens if your email stops working?

email-stops-working

It’s unlikely of course, but it can happen. Like any other kind of complicated technology, internet connections and email servers can, as we know, have problems from time to time. And if either of them do go down, you won’t be …

We’ve just launched the First Line blog

first-line-blog-launch

So, it’s welcome to the First Line blog. Just while we get around to creating new content, we’ve copied a couple of recent newspieces from the old technical bulletins and re-created them for you  below. From now on, all news, …

Working remotely? You need RPC over HTTP

rcp-over-http

Way back in August 2007, we wrote a technical bulletin about ‘RPC over HTTP’, a convenient way of connecting to your Microsoft Outlook when away from the office. Fast-forward by nearly two and a half years, and we thought it …