Author Archives: Ned Wells

About Ned Wells

Ned is an SEO consultant and Managing Director of Cicada, an Oxford-based online marketing business. He blogs about general developments in the world of IT support as well as digital marketing and SEO.

Christmas opening hours 2012

Posted on December 20, 2012 by Ned Wells

All of us at First Line would like to wish you and your colleagues a very merry Christmas and a happy New Year. Our offices will be closed from 4pm on Friday 21st December until 8am on Wednesday 2nd January. … Continue reading →

Keep your PC in good working order, part four: Windows Update

Posted on July 12, 2012 by Ned Wells

The main thing you need to know about Windows Update and Microsoft Update is that updates are frequently being made for the important programes on your computer. Things like the Windows Operating System and your Internet Explorer web browser. I … Continue reading →

Five ways to keep your PC in good working order: part three

Posted on March 23, 2012 by Ned Wells

In this third installation on how to keep your PC in good working order, we look at how to clear the history in Internet Explorer. Now why would I want to do that? Each time you visit a website, the … Continue reading →

Five ways to keep your PC in good working order: part two

Posted on February 17, 2012 by Ned Wells

In last week’s post on keeping your PC in good working order, we showed you how to Empty the Recycle Bin on your PC’s desktop, and how to empty the Deleted Items folder in Microsoft Outlook. This week we’re taking … Continue reading →

Five ways to keep your PC in good working order: part one

Posted on February 10, 2012 by Ned Wells

First Line’s customers often ask our engineers for simple advice on how to keep their computers and other systems running smoothly. We thought this would make a helpful blog post but it turned into such a monster, we’ve divided it … Continue reading →

WE’RE HIRING. Are you an IT support engineer, or would you like to be?

Posted on May 4, 2011 by Ned Wells

Yes, we’re hiring again. If you’re an experienced IT support engineer and you fancy a new challenge, check out the job description here. If you’re not experienced and you fancy getting trained up in a busy, growing IT support company, check … Continue reading →

What happens if your email stops working?

Posted on February 3, 2011 by Ned Wells

It’s unlikely of course, but it can happen. Like any other kind of complicated technology, internet connections and email servers can, as we know, have problems from time to time. And if either of them do go down, you won’t be … Continue reading →

We’ve just launched the First Line blog

Posted on November 11, 2010 by Ned Wells

So, it’s welcome to the First Line blog. Just while we get around to creating new content, we’ve copied a couple of recent newspieces from the old technical bulletins and re-created them for you  below. From now on, all news, … Continue reading →

Working remotely? You need RPC over HTTP

Posted on February 8, 2010 by Ned Wells

Way back in August 2007, we wrote a technical bulletin about ‘RPC over HTTP’, a convenient way of connecting to your Microsoft Outlook when away from the office. Fast-forward by nearly two and a half years, and we thought it … Continue reading →