Author Archives: Barrie Giles

About Barrie Giles

Barrie Giles is Managing Director at First Line Support. He blogs about business issues related to IT and is particularly interested in the challenges of improving customer service and responsiveness. He has a house in France where he goes whenever he can, and is a keen supporter of Watford FC. Circle Barrie on Google+

Small Business IT: What can go wrong

small-business-it-what-can-go-wrong

I have talked a lot in my blog posts about needing to prepare for when things go wrong. But it’s quite difficult to do this if you don’t actually know what you’re planning for So, for the benefit of forward-thinking …

Key things to think about in small business IT

things_to_know_small_business_IT

Whether you are starting up a new business from scratch or expanding operations from your spare room, IT has to be near the top of things you have to think about. The differences between domestic and business computing are vast …

Helpdesk closing early on Wednesday 4th December

helpdesk-closing-early

Our helpdesk will be closing at 5pm on Wednesday 4th instead of the usual time of 6pm. I hope you will understand as we will be holding a short staff meeting before we go out for our Christmas dinner later. Please …

CHRISTMAS HOLIDAYS 2013

christmas-holiday-2013

All of us at First Line would like to wish you and your colleagues a very happy Christmas and a successful New Year. Our offices will be closed from 1pm on Tuesday 24th December until 8am on Thursday 2nd January. This means …

No budget gloom for Oxfordshire’s top employers

Oxfordshire-top-employer

Aspiration, perspiration, even alchemy: these were some of the words used in describing the Oxfordshire business scene at last night’s launch of the Oxford Times Oxfordshire’s Top 100 Employers report. First Line was there because we were one of the …

Benefits of leased lines now within the reach of small businesses

benefits-leased-lines

Prices significantly down Prices of Leased Lines and Ethernet First Mile (EFM) connections have dropped dramatically over the last 12-18 months and are now within reach of small businesses. Prices start from around £400 per month for EFM connections and …

Which is better, Disaster Recovery or Business Continuity?

disaster-recovery-business-continuity

Over the past few years businesses have thought in terms of ‘disaster recovery’ for their IT systems. This asks “what disasters would you be vulnerable to, and what plans do you have in place to return to normal working as …

Spam, spam, and more spam: it’s up to you to check

spam

SPAM… emails you don’t want and haven’t signed up for. They’ll always be with us in huge volumes. But how do you make sure you get all the emails you want and none of the ones you don’t want? The …

Are you addicted to emails?

email-addiction

All the businesses we work with tell us they are totally dependent upon their emails. That it’s super-critical their emails never stop because they can lose business. With the current technology available it’s possible not to have to suffer any …

Helping people start their own business

Fredericks-Foundation

I went to a very interesting dinner last night. The purpose of the dinner was to introduce some local business people to a recently founded charity called Fredericks. www.fredericksfoundation.org if you’re interested in finding out more. The idea of Fredericks …