Extended cover for contract clients

October 2007

In response to a number of client requests, First Line is now offering extended support hours.

With immediate effect, our Service Desk and remote support teams are available between 8am and 10pm, Monday to Friday.

Normal office hours remain unchanged at 9am to 5.30pm Monday to Friday.

To find out how to access our extended cover service, please contact us.

Upgraded security procedures

We've modified our internal security policies to further protect our clients’ systems. The main change is that we will no longer issue passwords by email or by telephone.

Should you request a reminder for administrator or user passwords, from now on we will only send them out by text or post.

Please note that passwords will only be given out to the nominated site representative.

If you haven't changed any passwords within the last six months, we would strongly recommend that you do so. And if you need assistance or would like us to make the required change, please get in touch.