Single point of contact... and a single point of responsibility

First Line Helpdesk provides the support, advice and guidance you need to get the best performance from your workstations and network.

Benefits

• Majority of problems resolved during the first call
• 80% of problems solved in less than 30 minutes
• 98% of calls answered within 5 rings
• Single point of contact
• Direct access to Microsoft certified experts
• Flexible hours of operation - to suit your organisation
• Tailored Service Level Agreements (SLAs)

You can use this service on a pay-as-you-go basis, monthly account or fixed cost contract. Find out more about our fair and flexible contracts

Read more about the First Line helpdesk