Let First Line take full responsibility for the performance and reliability of your computer systems

Designed for organisations without expert in-house IT support, this service is for businesses who like to know their IT support costs are fixed.

We take full responsibility for your overall IT requirements delivering day-to-day support and long-term advice regarding IT-related business issues.

The maximum monthly fee is capped to your requirements throughout the contract and there really are no hidden extras.

How does it work?

Continuous monitoring

We continuously monitor your systems to ensure your network is fully functional and there are no events that could, without prompt intervention, bring your business to a halt.

Proactive help

We proactively make sure that your computers and servers are updated with the latest service packs, patches and anti-virus protection, as well as supervising your backups and error logs to make sure all issues are recognised and resolved quickly.

What are the benefits?

• Incorporates all our individual IT support services into one fully managed package enabling you to use First Line as your outsourced IT department.
  • Of particular interest: Helpdesk support, onsite visits, emergency response
• Provides you with a strategic network audit and review: a six-monthly analysis of all your existing systems to determine their suitability for the current and future demands of your business
• Access to our consultancy services, for new ideas and technologies to put you ahead of the competition