How our contracts work

We offer two types of support

  1. Active System Support designed for budget-conscious organisations that want rapid-response access to a wide range of services
  2. Active Systems Maintenance designed for organisations without expert in-house IT support. This service is for businesses who like to know their IT support costs are fixed.
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Our clients say…

“Whenever I have a question I can ask someone at First Line, and it’s reassuring to feel I have that knowledge behind me

Barklay Saunders
Deadline Dispatch

it support desk

Active Systems Support – what are the benefits?

  • You’re in total control of the costs of supporting your systems
  • No expiry date on unused hours
  • Incorporates many of our individual IT support services into one
    package, enabling you to use First Line either as your outsourced IT department or to complement your in-house resource. In this way all your IT support needs are met, while you only pay for the services you use

Learn More

Active Systems Maintenance – what are the benefits?

  • You’re in total control of the costs of supporting your systems
  • No expiry date on unused hours
  • Incorporates many of our individual IT support services into one
    package, enabling you to use First Line either as your outsourced IT department or to complement your in-house resource. In this way all your IT support needs are met, while you only pay for the services you use

Learn More

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