Benefits of ITIL

• We use our time efficiently and don't waste your money
• You know exactly what you're paying for and there are no surprises in our bills
• We don't leave loose-ends or unresolved issues that hang around for weeks
• Your IT problems get fixed fast and when we say they will
• The same problems don't recur over and over again
• Your network becomes more reliable over time

Benefits of Footprints

• You can be confident your job is recorded in our system
• You receive regular updates
• You can respond to the engineer’s updates
• You can review all open jobs
• You receive a monthly statement of all work done
• You can log requests by phone, email or web
• You receive monthly or six monthly reports on trends and patterns of problems on your network

Benefits of TeamViewer

• Easy, fast and secure remote access
• The remote agent places a very light load on your system or workstation
• It leaves nothing on your machine when you have disconnected
• You are in control of the connection and disconnection
• If permanently installed it protects you against spyware, adware etc and provides a management tool for system updates and patches.