Directly match your computer support costs to your business needs

First Line's Active System Support service is designed for budget-conscious organizations that want rapid-response access to a wide range of services.

How does it work?

• Between us we agree best-estimate for the average number of hours per month required to respond to incidents and requests
• We only work on your system when you ask us to
• All hours purchased each month will be added to your account and hours worked will be deducted
• We review, with you, your account every six months. If you're in arrears then we'll either ask you to increase your monthly payment or agree that we invoice you for the extra hours. If you're in credit by more than two months then we'll either agree to suspend payments, make a refund or carry out some extra work if required.

What are the benefits?

• You're in total control of the costs of supporting your systems
• No expiry date on unused hours
• Incorporates many of our individual IT support services into one package, enabling you to use First Line either as your outsourced IT department or to complement your in-house resource. In this way all your IT support needs are met, while you only pay for the services you use

Additionally, this service provides you with access to:

• Strategic network audit and review: a six-monthly analysis of your existing systems to determine their suitability for the current and future demands of your business
• First Line's consultancy services such as computer and telephone network design, remote working solutions and more.

Next steps

To discuss how this service could benefit your business, please contact First Line

If you're interested in fixed cost IT support, and a plan where we pay you if your network goes down, check out our radically different maintenance contract

And if you'd like to know more about how we support our clients, why not browse our technical bulletins, check out our client service updates or read some client stories?