Third line support

We have the expertise to solve complex network faults and IT infrastructure issues

 

Seamless integration with our help desk

  • Our help desk engineers recognise when a problem needs to be escalated and will immediately talk to their colleagues
  • Our collaborative way of working means that people with the appropriate expertise are swiftly deployed to solve complex problems

 

We have network and infrastructure specialists

  • Our engineers provide a high level of expert troubleshooting and analysis
  • They will also work together on the research and development of solutions to new or unknown problems

 

We work in First Line’s offices and on-site

  • While most problems can be solved within a day using remote working or telephone assistance, we do whatever is necessary, including visiting your site, if necessary
  • We keep you informed at every stage

 

Call us: 01865 598 145