Keep your business safe and protect it against cyberattacks with Firstline IT’s cyber security solutions
Our expert and responsive IT Support will keep your IT working, saving you valuable time to focus on what you do best.
Oxford-based bespoke managed IT service will help you achieve your business goals.
How we can help you
Whether you need a little extra support to work alongside your in-house resource, fully managed IT support, or some strategic advice from our specialists, we can help you navigate your way through the world of IT to help you grow your business.
With over 20 years of experience operating in Oxford and the South of England, we tailor our IT support offering to fit your business requirements and grow with you as you develop.
And because we make it our priority to get to know you and your organisation, we will work closely with you to ensure we’re providing the right level of support you need.
The numbers speak for themselves
We work against tough Service Level Agreements to ensure that we both respond to and resolve your IT issue efficiently and effectively. In fact, we’re one of the few IT support providers that have a resolution time SLA, because we know how important it is to find a quick resolution to keep your downtime to a minimum.
I particularly like the way that everyone is so approachable, even the managers. Lots of companies are hampered by rigid processes but you never feel that with First Line.
Steve Swain – Purple Consulting
Our services include
Firstline IT makes it simple
Step 1: Get in touch with us
Step 2: We get to know one another
Step 3: The switch is easy
Why Firstline IT?
You need your technology to help you achieve your business goals, grow your revenue, and succeed. We will help you not only fix your IT issues but create the environment that helps you to grow as a business.
You need IT expertise
Our team of experts ranges from helpdesk operators, network engineers, cybersecurity specialists and everything in between. When you hire Firstline IT, we cover all bases between us, so that you know no matter how big or small your IT issue, you can rest assured we’ll deliver the right IT resolution.
You need the flexibility to grow
When it comes to supporting your company’s IT, we don’t have a one size fits all approach. From the outset, we get to know the needs of your business so we offer the right IT support plan for you.
Our support options range from a few hours of basic IT help desk support each month to outsourcing your whole IT function. What’s more, our plans are flexible so they can grow along with your business as your IT needs and priorities change.
You need a prompt and reliable solution
We solve problems quickly via our first-class IT helpdesk, remote support and visits to your offices where appropriate. We can even anticipate issues before they become serious with our 24/7 network monitoring and cyber-security monitoring, detection and response.
We work to tight response and resolution time Service Level Agreements, which means that not only do we pick up your IT problem quickly, but we work hard to ensure you have a resolution within 8-72 hours depending on the severity of the issue.
You want to stay in control
We know how important it is for growing businesses to stay in control of their costs. That’s why we offer a range of plans that enable you to only pay for what you use and put no expiry date on unused hours.
You can incorporate many of our IT support services into one package, enabling you to use Firstline IT either as your outsourced IT support department or to complement your in-house resource.