We support businesses navigating their way through the world of IT:
- Our IT Support company is built on solid technical excellence.
- We deliver personal, flexible and responsive IT services.
- We will always explain in plain English what we are planning to do.
- Our philosophy to IT support is simple; to give all clients a fair deal.
We provide reliable IT support and services for businesses and organisations throughout Oxfordshire and the UK.
We make it our objective to get to know every single one of our clients so we can establish a strong working relationship and provide the right level of IT support.
We can help whatever your IT support needs are, from small monthly contract done hourly through to a fully managed IT services providing a Virtual IT Director service.
FirstLine IT’s clients range from small local businesses to large multinationals.
Our experienced team provide remote and on-site IT support through a range of personalised solutions. Our technical expertise allows us to provide a tailored solution for a business of any size or IT experience.
What Our Clients Say About FirstLine IT
I particularly like the way that everyone is so approachable, even the managers. Lots of companies are hampered by rigid processes but you never feel that with First Line.
Steve Swain – Purple Consulting
Request a callback, and one of our IT support experts will be in touch to discuss your company’s bespoke solution.
Choose the IT Support package that’s right for your business
Whether your business requires complete outsourcing of your IT support contract or guidance from our specialists working alongside your in-house teams, we can provide a tailored IT support contract for your business.
Tailored IT Support packages
We remove the headache of managing IT systems with our IT support plans.
Our flexible support options range from a few hours of basic help desk support each month to outsourcing your whole IT function. Our IT support plans are flexible meaning that they can grow along with your business. As the IT needs of your business change, we can develop or support options to provide the same level of outstanding service to your business without compromising the quality of the support you receive.
We solve problems fast by offering 24/7 network monitoring, cyber-security audits and advice, as well as IT consultancy. We can give advice over the telephone, offer remote support, or pop out to your offices if necessary. 99% of the problems referred to our helpdesk engineers are solved the same day, ensuring less downtime and an improved output for your business operations.
Personalised IT Support tailored to your needs
Personal, flexible and responsive
When it comes to IT Support, we don’t have a one size fits all approach, instead we help you through the technology maze with customised business advice, consultancy and guidance that suits you and your business.
Transparent & Efficient
By using web-based service management software, you can ensure we manage your issues professionally and are able to measure and report on them. Our powerful systems administration tool allows us to access all networked devices to resolve problems quickly and efficiently.
Local And Nationwide
FirstLine IT is proud to provide IT Support to local Oxford-based businesses but also works with companies across the UK.
Our philosophy when structuring our pricing and services is simply to give a fair deal to each and every client. Our service level agreements cover all aspects of the service, from diagnosis to solution, and we don’t differentiate between an easy fix carried out remotely and an engineer’s visit. We don’t charge for travelling time and costs.