We support businesses navigating their way through the world of IT:
- Our Oxford IT Support company is built on solid technical excellence.
- We deliver personal, flexible and responsive IT services in Oxford.
- We will always explain in plain English what we are planning to do.
- Our philosophy to IT support services is simple; to give all clients a fair deal.
We provide reliable IT support services for businesses and organisations throughout Oxford and Oxfordshire county.
We make it our objective to get to know every single one of our clients so we can establish a strong working relationship and provide the right level of IT support that they require. Ranging from hourly IT service contracts to Virtual IT Directors, our clients range from small local businesses to multinational companies, our experienced IT engineers provide remote and on-site tailored IT support solutions.
What Our Clients Say About FirstLine IT
I particularly like the way that everyone is so approachable, even the managers. Lots of companies are hampered by rigid processes but you never feel that with First Line.
Steve Swain – Purple Consulting
Request a callback, and one of our IT support experts will be in touch to discuss your company’s bespoke solution.
Choose the right IT support solutions package for your business
Whether your business requires complete outsourcing of your IT support contract or guidance from our IT specialists working alongside your in-house teams, we can provide a tailored IT support contract for your business.
Tailored IT support solutions for scaling businesses
We remove the headache of managing IT systems with our IT support solutions.
Our flexible support options range from a few hours of basic IT help desk support each month to outsourcing your whole IT function. Our IT support plans are flexible meaning that they can grow along with your business. As the IT needs of your business change, we can develop IT servicing options to provide the same level of outstanding service to your business without compromising the quality of the support you receive.
We solve problems fast by offering 24/7 network monitoring, cyber-security audits and advice, as well as IT consultancy. We can give advice over the telephone, offer remote support, or pop out to your offices if necessary. 99% of the problems referred to our IT help desk engineers are solved the same day, ensuring less downtime and an improved output for your business operations.
Personalised IT solutions tailored to your needs
Personal, flexible and responsive IT servicing
When it comes to supporting your companies’ IT, we don’t have a one size fits all approach, instead we help you through the technology maze with customised business advice, consultancy and guidance that suits you and your business.
Transparent & Efficient
By using web-based service management software, you can ensure we manage your issues professionally and are able to measure and report on them. Our powerful systems administration tool allows us to access all networked devices to resolve problems quickly and efficiently.
Local And Nationwide IT Support
FirstLine IT is proud to provide support to businesses IT to both local Oxford-based businesses as well as companies across the UK with scalable, fast and responsive IT support solutions.
Fair IT Solutions
Our philosophy when structuring our pricing for our IT services is simply to give a fair deal to each and every client. Our service level agreements cover all aspects of the service, from diagnosis to solution, and we don’t differentiate between an easy fix carried out remotely and an engineer’s visit. We don’t charge for travelling time and costs.