Our aim is to help you achieve your goals through the intelligent use of technology.
We make it our priority to get to know each of our customers. We invest time in understanding your business, your goals and your challenges so that we can help you maximise your investment in your technology.
We’ve operated in Oxford and the South of England for over 20 years, and now with more than 100 regular clients on our books ranging from micro businesses through to multi-million dollar companies, we are a safe pair of hands for your business IT.
Expert
Specialist engineers who are committed to keeping ahead of the curve
Responsive
We provide a proactive and timely response to your IT issues with defined response and repair times
Transparent
No hidden costs; no surprise invoices, all costs and charges are agreed in advance.
Fair
You’ll get a flexible and fair deal on your IT support plan
We’re driven by our aim to help you achieve your goals through technology. Customer satisfaction is at the forefront of what we do, and because we know that time is money when you’re growing a business, we hold ourselves accountable to response and resolution time targets as set out in our Service Level Agreements.
300 IT problems resolved every month
88% of IT problems solved within 2 hours
96% of IT problems solved within 4 hours
Our team combines a high level of expertise along with years of practical experience from trouble-shooting software systems, to managing servers and networks, installing cybersecurity measures and developing custom IT support solutions.
Between us, we have all aspects of IT support covered, so you can rest assured your IT is in safe and expert hands.
Our aim to help businesses grow through technology starts within our offices. We know that a happy, vibrant team makes a good foundation for building strong working relationships with our customers.
At Firstline IT, we know that a top-quality IT support service will extend naturally from a team that’s greater than the sum of its parts, which is why we pride ourselves on being an expert, engaged and approachable group of people.
Our positive team culture, enhanced by socialising outside of the office, means we have high retention rates – our longest serving employee having been here since the birth of Firstline IT itself, almost 20 years ago.
© 2022 Firstline IT – Registered in England and Wales, No. 4189919
© 2022 Firstline IT – Registered in England and Wales, No. 4189919
