Rachael is a graduate of the University of Durham where she read Theology & Religion at Van Mildert College and was President of the Computing Society.

She moved to Oxford from her beloved North in 2005 in order to establish a career in publishing, working at Blackwell Publishing (acquired by Wiley) for eight years supporting authors and editors through the publication process on internationally recognised journals.

A desire for a career change led Rachael to First Line, who immediately recognised her talent for building and maintaining client relationships as well as her infectious enthusiasm and passion for effective customer service.

Rachael combines her work at First Line with her young family – husband, daughter, cat and three chickens – and enjoys numerous hobbies including knitting, which she insists is an excellent example of programming. She’s also treasurer for the Oxford branch of the NCT (National Childbirth Trust) Nearly New Sales.

She’s never far from a cup of tea: milk and no sugar, please, and leave the teabags where she can reach them (she’s a little bit vertically challenged).