Meet the Oxford team

The guiding light of our business is technical excellence. Our staff combine a high level of professional qualifications with years of practical experience in everything from trouble-shooting software systems to in-house servers, hosted networks, and a range of custom IT support solutions both small and large.

IT Technician Oxford | IT Support Oxford | Firstline IT
Technical Director

Nim Nagalingam

Nim graduated from the University of North London with a degree in Electronics and Communications. He worked for five years as an Operational Analyst for Interact Systems where he was involved with the corporate network of around 800 servers and 4000 PCs.

Following a period of time contracting for the NHS in Cambridgeshire, Nim joined Firstline IT in December 2005.

He is capable of tackling the complete range of IT network tasks and over the last two years has been studying hard to build up his MCSE qualifications.
IT Help Desk Oxford | Firstline IT
Senior Network Engineer

Rafael Marti

Rafael Marti is originally from Ontinyent in the Spanish region of Valencia. He studied Telecommunications Engineering at the University of ALCOI. He came to England in 2009 to study English and to gain experience as an IT engineer.

Rafael came to Firstline IT having just completed his CISCO-network and CISCO-voice certifications. We were immediately impressed by his Linux skills and by his wish to improve his Microsoft skills.

He has his CCNA qualification and is working towards CCNP. Rafael is also working towards his MCITP (Microsoft Certified IT professional) qualification.

Firstline IT Support Team | IT Support Services in Oxford
Engineers

IT Support Team​

Working alongside John, Nim and Raf is the IT support team of engineers who between them have expertise in all aspects of IT, from servers to workstations, and a variety of other devices.

We have specialists in the major business operating systems, including Apple iOS, Microsoft and Linux. Our engineers also keep up to speed with the latest software packages that are suitable for small businesses; so whether your problem is in installation, migrating your data, day-to-day operations or a sudden breakdown, they will know what to do.

Some members of the team have degrees in IT-related subjects; others gained their qualifications after more vocational courses and apprenticeships. We support all our engineers in continuing to access training and development throughout their careers with us.

Why You Should Outsource IT Support Services to IT Support Experts in Oxford.
Managing Director

Barrie Giles

Why You Should Outsource IT Support Services to IT Support Experts in Oxford.
Support Desk Team Leader

Claudia Duina

Why You Should Outsource IT Support Services to IT Support Experts in Oxford.
Support Desk Team Leader

Claudia Duina

Why You Should Outsource IT Support Services to IT Support Experts in Oxford.
Sales and Marketing Manager

Eva Hruskova

Why You Should Outsource IT Support Services to IT Support Experts in Oxford.
Senior Engineer of Cybersecurity

Chetan Patel

Microsoft Certified Partner

We are qualified as a Microsoft Certified Partner which is a guarantee of the quality of our work and the standard of training of our staff.

Microsoft Certified Partner | Firstline IT Oxford