Meet the Oxford team
The guiding light of our business is technical excellence. Our staff combine a high level of professional qualifications with years of practical experience in everything from trouble-shooting software systems to in-house servers, hosted networks, and a range of custom IT support solutions both small and large.

Operations Director
John Crozier

Technical Director
Nim Nagalingam

Senior Network Engineer
Rafael Marti
Rafael Marti is originally from Ontinyent in the Spanish region of Valencia. He studied Telecommunications Engineering at the University of ALCOI. He came to England in 2009 to study English and to gain experience as an IT engineer.
Rafael came to Firstline IT having just completed his CISCO-network and CISCO-voice certifications. We were immediately impressed by his Linux skills and by his wish to improve his Microsoft skills.
He has his CCNA qualification and is working towards CCNP. Rafael is also working towards his MCITP (Microsoft Certified IT professional) qualification.
Microsoft Certified Partner
We are qualified as a Microsoft Certified Partner which is a guarantee of the quality of our work and the standard of training of our staff.


Engineers
IT Support Team
Working alongside John, Nim and Raf is the IT support team of engineers who between them have expertise in all aspects of IT, from servers to workstations, and a variety of other devices.
We have specialists in the major business operating systems, including Apple iOS, Microsoft and Linux. Our engineers also keep up to speed with the latest software packages that are suitable for small businesses; so whether your problem is in installation, migrating your data, day-to-day operations or a sudden breakdown, they will know what to do.
Some members of the team have degrees in IT-related subjects; others gained their qualifications after more vocational courses and apprenticeships. We support all our engineers in continuing to access training and development throughout their careers with us.

Marketing Director
Martha James

Sales and Marketing Assistant
Michelle Murray
After graduating with a Master’s degree in Information Technology Michelle worked for BusinessObjects, a business intelligence software company, as a technical consultant before moving into product marketing. Following a career break to bring up children Michelle retrained as an equine sports therapist and ran her own business for a number of years however, it became clear that her true interest lay within the commercial and technical aspects of the business which led to her decision to return to the world of IT. In May 2019 Michelle joined FirstLine IT as Sales and Marketing assistant working flexible hours allowing her time to train and compete her horse alongside family life.