Meet the Oxford team

The guiding light of our business is technical excellence. Our staff combine a high level of professional qualifications with years of practical experience in everything from trouble-shooting software systems to in-house servers, hosted networks, and a range of custom IT support solutions both small and large.

IT Engineer at Firstline IT Oxford | Oxford IT Solutions
Operations Director

John Crozier

John is an expert on Microsoft server products. He started his career with Oxford Instruments, a multi-site technology group, where he held a number of technical roles. He then founded his own business Netefex Ltd, which provided support services to small and medium-sized businesses. He joined Firstline IT in 2005 and brought the Netefex customer base with him.
IT Technician Oxford | IT Support Oxford | Firstline IT
Technical Director

Nim Nagalingam

Nim graduated from the University of North London with a degree in Electronics and Communications. He worked for five years as an Operational Analyst for Interact Systems where he was involved with the corporate network of around 800 servers and 4000 PCs.

Following a period of time contracting for the NHS in Cambridgeshire, Nim joined Firstline IT in December 2005.

He is capable of tackling the complete range of IT network tasks and over the last two years has been studying hard to build up his MCSE qualifications.
IT Help Desk Oxford | Firstline IT
Senior Network Engineer

Rafael Marti

Rafael Marti is originally from Ontinyent in the Spanish region of Valencia. He studied Telecommunications Engineering at the University of ALCOI. He came to England in 2009 to study English and to gain experience as an IT engineer.

Rafael came to Firstline IT having just completed his CISCO-network and CISCO-voice certifications. We were immediately impressed by his Linux skills and by his wish to improve his Microsoft skills.

He has his CCNA qualification and is working towards CCNP. Rafael is also working towards his MCITP (Microsoft Certified IT professional) qualification.

Microsoft Certified Partner

We are qualified as a Microsoft Certified Partner which is a guarantee of the quality of our work and the standard of training of our staff.

Microsoft Certified Partner | Firstline IT Oxford
Firstline IT Support Team | IT Support Services in Oxford
Engineers

IT Support Team​

Working alongside John, Nim and Raf is the IT support team of engineers who between them have expertise in all aspects of IT, from servers to workstations, and a variety of other devices.

We have specialists in the major business operating systems, including Apple iOS, Microsoft and Linux. Our engineers also keep up to speed with the latest software packages that are suitable for small businesses; so whether your problem is in installation, migrating your data, day-to-day operations or a sudden breakdown, they will know what to do.

Some members of the team have degrees in IT-related subjects; others gained their qualifications after more vocational courses and apprenticeships. We support all our engineers in continuing to access training and development throughout their careers with us.

Marketing Director

Martha James​

Martha joined Firstline IT in July 2018 after a short career break to look after her young twins. Before joining Firstline IT, Martha was the Marketing Controller for Colour, Design and Digital at Dulux, where she was responsible for the development and delivery of marketing strategies to drive market share, build customer retention and profitability. She now works flexible hours with us to fit in with the twins' schooling and juggles this with being a governor at their school.
Michelle - IT Support Solutions Oxford | Firstline IT
Sales and Marketing Assistant

Michelle Murray

After graduating with a Master’s degree in Information Technology Michelle worked for BusinessObjects, a business intelligence software company, as a technical consultant before moving into product marketing. Following a career break to bring up children Michelle retrained as an equine sports therapist and ran her own business for a number of years however, it became clear that her true interest lay within the commercial and technical aspects of the business which led to her decision to return to the world of IT. In May 2019 Michelle joined FirstLine IT as Sales and Marketing assistant working flexible hours allowing her time to train and compete her horse alongside family life.