by Jeff Wiblin | Apr 14, 2023 | Blogs, Cloud, Telephony
All too often companies underestimate the power of their telephone system. However, with an average of 20% of a caller’s time on the phone being spent on-hold or in-queue, it’s clear that the last thing you want to do is waste that valuable customer interaction with...
by Charlotte Jenkins | Apr 6, 2023 | Telecoms
BT’s Openreach is currently overhauling its analogue Public Switched Telephone Network (PSTN) to a full-fibre, fast digital network. The aim of the Big Switch Off is to have all UK businesses and home phone calls be hosted over Internet Protocol (IP) rather than...
by Jeff Wiblin | Apr 5, 2023 | Blogs, Cloud, Cyber Security, Microsoft, SMEs
Creating a proactive approach to your organisation’s IT systems is an important part of keeping up with technological change and managing varying demand. With many tools – including Microsoft’s 365 Business Premium – enabling superior endpoint management, it’s easier...
by Jeff Wiblin | Mar 2, 2023 | Blogs, Cloud
Migrating to the cloud can be a significant undertaking that will affect how your business operates moving forwards. As a result, businesses who have not yet moved to off-premises infrastructure may find it overwhelming to make the shift to a full off-site cloud setup...
by Charlotte Jenkins | Feb 2, 2023 | Security
Every business knows that each year brings its own set of unique challenges, and alongside these can come opportunities. But as we enter 2023, it may seem that external pressures are greater today than ever before. In the wake of the Covid-19 pandemic, the...
by Jeff Wiblin | Jan 31, 2023 | Blogs, Cloud, Cyber Security, Safer Internet Day Tips
For many businesses, cloud networks have become a vital part of their modern operations, providing easy access to data, resources, and intelligent applications from anywhere and any device. However, with this convenience comes a certain level of risk, as cloud...
by Jeff Wiblin | Jan 31, 2023 | Blogs, Telephony
A 2020 study concluded that callers to SMEs spend 20% of call time on hold, which shows just how much opportunity you’ve got to engage callers in your products and services, and make their experience of getting an answer to their question as easy as possible. So how...
by Jeff Wiblin | Jan 6, 2023 | Blogs, Cloud, SMEs
Moving to the cloud makes sense in 2023, for a whole host of reasons. Although it’s a big move bringing on-site applications and infrastructure over to the cloud, it doesn’t have to be difficult or scary – and in fact it allows you to take advantage of several major...
by Charlotte Jenkins | Dec 20, 2022 | Security
Any business using the cloud for storing data will know the benefits – efficiency, speed, flexibility and productivity to name but a few. But in spite of its benefits, storing data in the cloud brings with it significant security risks. According to government...
by Jeff Wiblin | Dec 7, 2022 | Cloud, Telephony
Communications are at the heart of every organisation. Without a proper system in place, communicating with customers can become unprofessional and delayed, and effective collaboration between staff breaks down. On the flip side, an optimised communications...
