Managed Oxford IT Services - Active Maintenance IT Solutions

Managed IT Services in Oxford are designed for medium-sized organisations without expert in-house IT support in Oxford and the UK. Suitable for businesses who like fixed monthly IT support costs and they can always rely on a quick response to any IT issue.

What are our Managed IT Services?

Managed IT services are provided by your IT support company, providing all the benefits of an internal IT department without the associated costs. Our managed IT support services  in Oxford provide full responsibility for your overall IT requirements delivering day-to-day support and long-term advice regarding IT-related business issues. The maximum monthly fee is capped to your requirements throughout the contract and there really are no hidden extras.

IT Support Help Desk Taking a an IT Service Enquiry Ticket | IT Support Oxford | Firstline IT
  • Network performance management
  • Remote monitoring of your server performance and software updates
  • Ongoing maintenance routine for your servers
  • Management of your security systems
  • Daily back up processes and monitoring
  • End user support
  • Scheduled on-site engineer visits
  • Annual review
  • A fully staffed Service Desk from 08:00 to 18:00 with an optional after-hours service from 18:00 to 22:00
  • No charge for travelling time and no call-out charges
  • End user support
  • Scheduled on-site engineer visits
  • Annual review
  • A fully staffed Service Desk from 08:00 to 18:00 with an optional after-hours service from 18:00 to 22:00
  • No charge for travelling time and no call-out charges
IT Support Analyst Running Diagnostics | IT Services Help Desk | First Line IT

Request a callback, and one of our Oxford IT support engineers will be in touch to discuss a bespoke solution for your company.

Why Choose First Line IT for Your Oxford IT Services

Proactive IT Service

Experience total peace of mind as we take full responsibility for the performance of your network. Including daily monitoring of your back-ups, remote monitoring of your server performance and regular monthly maintenance routine for your servers. 

Expert IT Support in Oxford

First Line IT is an Oxford based IT company founded nearly twenty years ago. Our expert staff combine a high level of professional qualifications with years of practical experience in everything from trouble-shooting software systems to in-house servers, hosted networks and a range of custom solutions both small and large.

Fixed Monthly Cost

You know exactly where you are budget-wise with our Active Maintenance contract. We assess your requirements and agree a fixed monthly fee, so regardless of how much time we spend on your systems, you know exactly what you are paying to proactively maintain your IT systems. If you want to make changes to your network, we can provide a fixed price quotation for any extra work before we go ahead. We make sure all our contracts are transparent so you will always know what you are paying for.

Bespoke Solutions

Through a thorough assessment of your business and IT requirements we can build a comprehensive, customised IT support contract just for you. This can include the standard Active Maintenance services but in addition other Firstline IT Oxford solutions like Cloud Control Wifi, Business Continuity, business broadband – all wrapped into a single fixed monthly fee.

We don’t charge for travelling time and no call-out charges within 30 miles of Oxford.

No, the advantage of this contract is that your support costs are fixed with advice as and when it is needed, that is not charged for whenever you need to talk to someone. Additional services can be added on so you receive a truly bespoke IT support contract.


Fixed-Cost Oxford IT Support Contract

  • Our managed IT services suit customers who want to hand over all the responsibility for keeping their systems running efficiently. 
  • There are no extra charges for site visits, callouts or travelling time, it is a simple, easy to understand contract with a single, inclusive monthly fee.
  • With any extra work involved in making changes to your network, we will always give you a fixed price quotation before we go ahead. 
  • An IT maintenance service is where we would take full responsibility for the performance of your network, including daily monitoring your back-ups, remote monitoring of your server performance, the full design, purchasing and installation service for all hardware and regular monthly maintenance routine for your server.
  • Monthly rolling contracts with a three month notice period.
 
 

What Our Clients Say

"For the past 13 years, FirstLine IT have felt like space-pod’s very own IT department."
Space Pod Testimonial on Managed Services
Kevin Parker
SpacePod Director

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Want to discuss your organisation's needs?

Fill in your details to request a callback, and one of our IT support experts will be in touch to discuss your bespoke managed services solution.