Firstline-IT-Support

Managed IT Services - Maintenance IT Solutions in Oxford

What are our Managed IT Services?

Managed IT services are provided by your IT support company, providing all the benefits of an internal IT department without the associated costs. Our managed IT support services in Oxford provide full responsibility for your overall IT requirements delivering day-to-day IT support and long-term advice regarding IT-related business issues. The maximum monthly fee is capped to your requirements throughout the contract and there really are no hidden extras.

IT Support Analyst Running Diagnostics | IT Services Help Desk | First Line IT

Find out more about our Essential IT Support Contract

We welcome you to fill in your details and one of our IT Support experts will be in touch to discuss your bespoke solution

What Our Clients Say

"For the past 13 years, FirstLine IT have felt like space-pod’s very own IT department."
Space Pod Testimonial on Managed Services
Kevin Parker
SpacePod Director

Why Choose First Line IT for Your IT Support Services

Proactive IT Service

Experience total peace of mind as we take full responsibility for the performance of your network. Including daily monitoring of your back-ups, remote monitoring of your server performance and regular monthly maintenance routine for your servers. 

Expert IT Support in the Oxford Area

First Line IT is an Oxford based IT company founded nearly twenty years ago. Our expert staff combine a high level of professional qualifications with years of practical experience in everything from trouble-shooting software systems to in-house servers, hosted networks and a range of custom solutions both small and large.

Fixed Monthly Costs - No Surprises

You know exactly where you are budget-wise with our Active Maintenance contract. We assess your requirements and agree a fixed monthly fee, so regardless of how much time we spend on your systems, you know exactly what you are paying to proactively maintain your IT systems. If you want to make changes to your network, we can provide a fixed price quotation for any extra work before we go ahead. We make sure all our contracts are transparent so you will always know what you are paying for.

Bespoke IT Solutions for Businesses

Through a thorough assessment of your business and IT requirements we can build a comprehensive, customised IT support contract just for you. This can include the standard Active Maintenance services but in addition other Firstline IT Oxford solutions like Cloud Control Wifi, Business Continuity, business broadband – all wrapped into a single fixed monthly fee.

We don’t charge for travelling time and no call-out charges within 30 miles of Oxford.

No, the advantage of this contract is that your support costs are fixed with advice as and when it is needed, that is not charged for whenever you need to talk to someone. Additional services can be added on so you receive a truly bespoke IT support contract.


Fixed-Cost IT Support Contract

  • Our managed IT services suit customers who want to hand over all the responsibility for keeping their systems running efficiently. 
  • There are no extra charges for site visits, callouts or travelling time, it is a simple, easy to understand contract with a single, inclusive monthly fee.
  • With any extra work involved in making changes to your network, we will always give you a fixed price quotation before we go ahead. 
  • An IT maintenance service is where we would take full responsibility for the performance of your network, including daily monitoring your back-ups, remote monitoring of your server performance, the full design, purchasing and installation service for all hardware and regular monthly maintenance routine for your server.
  • Monthly rolling contracts with a three month notice period.
 
 

Related services

Find out more about our Essential IT Support Contract

We welcome you to fill in your details and one of our IT Support experts will be in touch to discuss your bespoke solution