The secret pleasure of the Christmas duty roster

Caroline Scotter Mainprize | December 7, 2017

The First Line engineers will be available to solve your IT problems over Christmas – but don’t worry: they enjoy it.

In case you feel guilty about calling the duty engineer over Christmas – don’t! Some of First Line’s engineers will be in the office during the break. But they are all willing volunteers and rather looking forward to being able to eat mince pies away from the disapproving gaze of health-conscious family members.

Richard, Adrian, and Claudiu will be manning the desks and Rafael will be there in spirit – but actually in Spain. In fact, he might even be checking his Facebook feed – yes, John reports that, following our rather pointed remarks in the last blog post (First Line IT’s Spanish Outpost), he was able to pin Rafael down and ‘make’ him join the staff Facebook group! It truly is the season of goodwill.