Service Notification Alert: planned power outage: Friday 4th May

Replacement Power Supply and Electricity Equipment

Maintenance Date: Friday 4th May 2012

Maintenance Timeframe: 15:30pm – 19:00pm

We are undergoing a power equipment upgrade in our facilities at Hamilton House (Oxford) which means our premises will be without power during the above time, it is possible that we could operate on redundant power during the scheduled window but we feel it would be safer to completely shut down all of our equipment prior to the work commencing.

This includes our telephone system and so therefore we will be without all communications during the shutdown window.

 

Impact

Downtime of all services will be experienced during the scheduled window between 15:30pm – 19:00pm on Friday 4th May

Services affected

  • All FirstLine IT Support Services, excluding emergency duty engineer cover – this service will remain operational but only by email to support@firstline-it.com and will only be in the event of emergency non-related to this maintenance window
  • All FirstLine Hosted Services
  • All FirstLine Online Backup Services

Completion

After the required work is complete all services should resume to normal operation.

We apologize for any inconvenience caused by this maintenance and should you experience issues directly related to this after the event please do not hesitate to contact us on 01865 260 220 or by email to support@firstline-it.com

Learn more about our approach

If you'd like to know more about how we support our clients, why not download "Our approach to providing IT support"

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