Fast & Responsive IT Help Desk for Businesses
Reliable IT support is essential to the smooth and successful running of your business. IT faults and errors can be roadblocks to your business’ operations, particularly if it stops your team doing what they need to do. From straightforward troubleshooting, remote IT support to on site visits and technical maintenance, our Oxford IT Service can solve your IT problems fast.
An IT help desk service that adds value
Avoid budgeting headaches
Our contracts are fair and flexible, you only pay for what we do and you can choose from our rolling hours-based contracts or capped, fixed fee packages. This allows you to scale your businesses IT support requirements where necessary to achieve optimal business operations.
Efficient and scalable IT Help Desk team
We follow the ITIL international best-practice framework for IT support businesses, and have invested in web-based service management tools and remote access software. With service level agreements and totally transparent reporting, you never have to worry about your IT support.
Prompt resolution to business challenges
Our Oxford IT helpdesk support teams work collaboratively, escalating more complex issues through 2nd and 3rd line IT support seamlessly, ensuring you will always receive high quality and innovative thinking to resolve your problem.
A friendly and expert IT Support team
Our IT help desk team is second to none. Our IT engineers spend time getting to know your business and staff so we can give you a service that is personal and responsive. With many years combined experience between them, our help desk team are expert and constantly learning to improve their skills to keep up to date with the latest developments.
Want to discuss your organisation's needs?
Fill in your details to request a callback, and one of our IT help desk experts will be in touch to discuss your bespoke solution.
Related Oxford IT Services - Technical and General IT Support
Whenever I have a question I can ask someone at First Line, and it’s reassuring to feel that I have that knowledge base and expertise behind me.
Barklay Saunders – Deadline Despatch
How our IT help desk service works
Our aim is to help you resolve your IT issues as quickly and efficiently as possible. We will be open and straightforward in all our conversations, explaining in plain English what we are planning to do and what we have done to resolve your problems. Our commitment is to give you our best attention whenever you contact us, whatever you’re paying.
We use Footprints, a web-based service management application, to keep track of your issues professionally. We can provide client access so you can track and monitor our progress and keep an eye on multiple tickets across your teams if needs be.
We put a focus on excellent customer service, to make sure all your interactions with us are worthwhile and friendly.