IT Support Services

Our expert and responsive IT Support will keep your IT working, saving you valuable time to focus on what you do best. 

Oxford IT Support Services

We help businesses like yours achieve their goals through the support of their IT systems. Whether you want a few hours of basic help desk support each month or to outsource your whole IT function, we’ll tailor our IT solution to meet both your needs and your budget.

We solve problems fast by offering Help Desk support, 24/7 monitoring of your network and cyber security threats, as well as IT consultancy. We can work with you over the telephone, via remote access or visit your offices if necessary. 90% of the problems referred to by our IT help desk engineers are solved the same day, ensuring less downtime and improved output for your business operations.

We make it our objective to get to know every single one of our clients IT infrastructures so that we can establish a strong working relationship and provide the right level of IT support.

Our IT support plans are all flexible so they can grow and change with your business. As the IT needs of your business change, we can develop or provide different IT service options to provide the same level of outstanding service to your business without compromising the quality of the support you receive.

Whatever choice you make, you’re in control of the costs of supporting your systems.


Whatever choice you make, you’re in control of the costs of supporting your systems.

For a free consultation with one of our experts about your IT Support

What Our Clients Say

"For the last 13 years, FirstLine IT have felt like space-pod's very own IT department."
Kevin Parker
SpacePod Director

Choosing the IT Help Service That’s Right for Your Business

Whether your business requires complete outsourcing of your IT support contract or guidance from our IT specialists working alongside your in-house teams, we can provide tailored IT support solutions that suit your business’ infrastructure.


Essential Support

Flexible costs, within your control

Active Maintenance

Fixed monthly cost

Strategic Partnership

Fixed monthly cost

Long-term IT set-up advice

Cybersecurity advice and installation

Back-up and recovery advice

Telecoms and internet services including broadband and hosting

Emergency response

A fully-staffed Service Desk from 08:00 to 18:00 with an optional after-hours service from 18:00 to 22:00

Network performance management


Remote monitoring of your server performance and software updates


Ongoing maintenance routine for your servers


Management of your security systems


Daily backup processes and monitoring


End-user support


Scheduled on-site engineer visits with no charge for travelling time and no call-out charges (within 30 miles of Oxford)


Annual review



A tailored service to fit your need and budget


Strategic planning for the upcoming 12-24 months and beyond



Expert strategic advice and IT consultancy



A clear understanding of your business and objectives at a senior level



Maintenance plans


Cloud services



Cyber security monitoring, detection and response


Virtual hosting



Monthly reports on tasks and quarterly or 6-monthly reviews



Your Questions Answered

We don’t have a one size fits all approach. Instead, we help you through the technology maze with customised business advice, consultancy and guidance that suits you and your business. We offer three options for your IT Support:  the Essential Support contract offers you a flexible package on a rolling contract; Active Maintenance is a fixed monthly cost; the Strategic Partnership is a fully-bespoke package.

We use TeamViewer, IT Glue and Solar Winds Remote Maintenance Management. These are all powerful systems administration tools that allow us to access all networked devices and solve IT issues quickly and effectively.

We use an application called BMC FootPrints, a web-based service management system that manages your issues professionally. It enables us both to respond to your IT problems swiftly and to measure and report on our performance so we’re reaching our Service Level Agreements.

Our philosophy when structuring our pricing for IT services is simply to give a fair deal to each and every client. Our Service Level Agreements cover all aspects of the service, from diagnosis to solution, and we don’t differentiate between an easy fix carried out remotely and an engineer’s visit. We don’t charge for travelling time and costs within 30 miles of Oxford.

IT Help Services

For a free consultation with one of our experts about your IT Support