IT Support Services
Our expert and responsive IT Support will keep your IT working, saving you valuable time to focus on what you do best.
Oxford IT Support Services
We help businesses like yours achieve their goals through the support of their IT systems. Whether you want a few hours of basic help desk support each month or to outsource your whole IT function, we’ll tailor our IT solution to meet both your needs and your budget.
We solve problems fast by offering Help Desk support, 24/7 monitoring of your network and cyber security threats, as well as IT consultancy. We can work with you over the telephone, via remote access or visit your offices if necessary. 90% of the problems referred to by our IT help desk engineers are solved the same day, ensuring less downtime and improved output for your business operations.
We make it our objective to get to know every single one of our clients IT infrastructures so that we can establish a strong working relationship and provide the right level of IT support in Oxford.
Our Oxford IT support plans are all flexible so they can grow and change with your business. As the IT needs of your business change, we can develop or provide different IT service options to provide the same level of outstanding service to your business without compromising the quality of the support you receive.
Whatever choice you make, you’re in control of the costs of supporting your systems.
Book a free consultation with one of our experts about taking your business to the next level with IT support
What Our Clients Say
“For the last 13 years, FirstLine IT have felt like space-pod’s very own IT department.”
Kevin Parker, SpacePod Director
Choosing the Oxford IT Help Service That’s Right for Your Business
Whether your business requires complete outsourcing of your IT support contract or guidance from our Oxford IT specialists working alongside your in-house teams, we can provide tailored IT support solutions in Oxford that suit your business’ infrastructure.
Essential Support: Flexible costs, within your control
✔ Long-term IT set-up advice
✔ Cybersecurity advice and installation
✔ Back-up and recovery advice
✔ Telecoms and internet services including broadband and hosting
✔ Emergency response
✔ A fully-staffed Service Desk from 08:00 to 18:00 with an optional after-hours service from 18:00 to 22:00
Active Maintenance: Fixed monthly cost
✔ Long-term IT set-up advice
✔ Cybersecurity advice and installation
✔ Back-up and recovery advice
✔ Telecoms and internet services including broadband and hosting
✔ Emergency response
✔ A fully-staffed Service Desk from 08:00 to 18:00 with an optional after-hours service from 18:00 to 22:00
✔ Network performance management
✔ Remote monitoring of your server performance and software updates
✔ Ongoing maintenance routine for your servers
✔ Management of your security systems
✔ Daily backup processes and monitoring
✔ End-user support
✔ Scheduled on-site engineer visits with no charge for travelling time and no call-out charges (within 30 miles of Oxford)
✔ Annual review
✔ A tailored service to fit your need and budget
✔ Maintenance plans
✔ Cyber security monitoring, detection and response
Strategic Partnership: Fixed monthly cost
✔ Long-term IT set-up advice
✔ Cybersecurity advice and installation
✔ Back-up and recovery advice
✔ Telecoms and internet services including broadband and hosting
✔ Emergency response
✔ A fully-staffed Service Desk from 08:00 to 18:00 with an optional after-hours service from 18:00 to 22:00
✔ Network performance management
✔ Remote monitoring of your server performance and software updates
✔ Ongoing maintenance routine for your servers
✔ Management of your security systems
✔ Daily backup processes and monitoring
✔ End-user support
✔ Scheduled on-site engineer visits with no charge for travelling time and no call-out charges (within 30 miles of Oxford)
✔ A tailored service to fit your need and budget
✔ Strategic planning for the upcoming 12-24 months and beyond
✔ Expert strategic advice and IT consultancy
✔ A clear understanding of your business and objectives at a senior level
✔ Maintenance plans
✔ Cloud services
✔ Cyber security monitoring, detection and response
✔ Virtual hosting
✔ Monthly reports on tasks and quarterly or 6-monthly reviews
FAQ to IT support services
Am I in control of my contract and spend?
We don’t have a one size fits all approach. Instead, we help you through the technology maze with customised business advice, consultancy and guidance that suits you and your business. We offer three options for your Oxford IT Support: the Essential Support contract offers you a flexible package on a rolling contract; Active Maintenance is a fixed monthly cost; the Strategic Partnership is a fully-bespoke package.
How do you ensure you provide efficient and responsive IT Services
We use TeamViewer, IT Glue and Solar Winds Remote Maintenance Management. These are all powerful systems administration tools that allow us to access all networked devices and solve IT issues quickly and effectively.
What system do you use to manage my IT issues?
We use an application called BMC FootPrints, a web-based service management system that manages your issues professionally. It enables us both to respond to your IT problems swiftly and to measure and report on our performance so we’re reaching our Service Level Agreements.
How do I know I’m getting a fair deal on my IT support?
Our philosophy when structuring our pricing for IT services is simply to give a fair deal to each and every client. Our Service Level Agreements cover all aspects of the service, from diagnosis to solution, and we don’t differentiate between an easy fix carried out remotely and an engineer’s visit. We don’t charge for travelling time and costs within 30 miles of Oxford.
IT Help Services
Essential Support
IT support contract designed for smaller, budget-conscious organisations that want rapid-response access to a wide range of services, but don’t want to compromise on quality.
Strategic Partnership
Our total solution contract designed for larger organisations who have some degree of internal IT resource already, where we operate as a virtual IT director and manage all IT and telecoms on your behalf.
Active Maintenance
IT maintenance contract designed for organisations without expert in-house IT support in Oxford. Fixed IT support costs a quick response to IT issues.